New Client Evaluation

An independent second opinion on your software — before it ships.

The New Client Evaluation gives you a documented, evidence-based assessment of one critical user flow, produced by evaluators who have never seen your product before and have no stake in the outcome.

What you're actually buying: The confidence to ship — or the specific, actionable findings that tell you what to fix first. Either way, you stop guessing and start knowing.

What the evaluation includes

One end-to-end user flow

One complete journey through your product — sign-up, checkout, onboarding, core feature use, or another flow you choose. Assessed in full by independent evaluators encountering it cold.

Real-World Validation Report

A documented report with every finding, its severity, and the specific observation that supports it. No impressions — every conclusion is traceable to something a real person experienced.

Technical walkthrough meeting

After delivery, we meet with your team to walk through the findings — what we found, why it matters, and what to do about it before you ship. Included on every engagement.

Real devices, real conditions

Evaluation happens on real hardware under real network conditions — not a controlled lab environment. The findings reflect what your actual users will encounter.

Digital delivery within 48 hours

Your report is delivered digitally within 48 hours of access confirmation. No physical goods. No waiting.

This evaluation is well-suited for

Mobile apps Web platforms AI-enabled software Mobile games AR experiences Desktop software Community platforms SaaS products

What happens after you commission this

We send you onboarding instructions

Within one business day you will receive instructions for what we need and how to provide access to your product.

You provide access to your product

A TestFlight link, Play Store beta invite, staging URL, or equivalent. We work with or without SDK access depending on your needs. No codebase access required.

Assessment begins

Once access is confirmed, our evaluators begin the assessment. The 48-hour delivery window starts from this point.

You receive your Real-World Validation Report

A structured digital report with every finding documented and prioritized. Followed by a technical walkthrough meeting at a time that works for your team.

Questions

What counts as one user flow? ▼

A single end-to-end journey — for example, the complete sign-up process, or adding an item to a cart and completing checkout, or creating a user profile. If you are unsure which flow to choose, tell us your biggest concern and we will advise during onboarding.

Is this different from a QA test? ▼

Yes. A QA test asks whether features work as specified. This assessment asks whether real users, encountering your product for the first time, can actually use it confidently — and what they experience when they cannot. We find what QA cannot find, because QA cannot be a stranger to its own product.

When does the 48-hour window start? ▼

The window starts once we have confirmed access to your product and everything we need to begin the assessment. If providing access takes time on your end, the clock does not start until we are ready to proceed.

What if I need more than one flow assessed? ▼

This evaluation covers one flow. If you need broader coverage after seeing our work, we offer Level 2 through Level 5 engagements with larger panels and wider scope. We will be happy to recommend the right level after your New Client Evaluation. See the full levels table.

Is this available to returning clients? ▼

The New Client Evaluation is available once per organization at the $300 entry rate. For subsequent engagements, we would recommend a Level 2 or higher depending on your scope. The entry rate exists to make it easy to try the service — not as a recurring discount.

Is my product information kept confidential? ▼

Yes. All client information, access credentials, and findings are strictly confidential. We will not reference your product publicly without your written consent. Evaluators are bound by confidentiality obligations. NDAs are available on request.

What is your cancellation policy? ▼

If you need to cancel before the assessment begins, contact us at contact@hiddeninsightlabs.com and we will do our best to accommodate. Once assessment has commenced, no refund is issued. See our full Refund Policy.

New Client Evaluation

Real-World Validation Report

$300

Available once per organization

This is a digital evaluation service. All findings are delivered digitally. No physical goods are provided.

Commission evaluation →

By purchasing, you agree to our Terms of Service and Refund Policy.

Secured by Stripe

Hidden InSight Labs
Operated by システムレンズ評价 (Japan)
contact@hiddeninsightlabs.com