You're commissioning an independent software evaluation from Hidden InSight Labs. For Level 1 (the $300 New Client Evaluation), that means one user flow, tested by a small real-world panel, with a written findings report and a technical walkthrough meeting delivered within roughly 48 hours. Level 1 is available once per organization. Levels 2 through 5, and Custom engagements, are scoped individually in a statement of work agreed before work begins. Payment is required to start work, and refunds follow the separate Refund Policy linked below.
These terms form a binding agreement between System Lens Evaluation (システムレンズ評価), operating under the trading name Hidden InSight Labs ("we", "us", "HIL"), a sole proprietorship operated from Japan, and the individual or organization commissioning an evaluation ("you", "the client").
Hidden InSight Labs offers independent software evaluation across five fixed levels of scope and rigor (Level 1 through Level 5), plus Custom engagements scoped individually. Every level produces a documented Real-World Validation Report and includes a technical meeting to walk you through what we found.
Level 1 — New Client Evaluation ($300). A fixed-scope, introductory engagement available once per organization. It includes:
Level 1 does not include automated testing, code review, re-testing after fixes, multiple flows, or any deliverable not listed above. Broader or repeat coverage is available via Level 2 and above.
Levels 2 through 5, and Custom. These engagements vary in panel size, number of flows, and whether a verification pass is included, and are scoped and priced individually in a statement of work agreed with you before work begins. Where these terms conflict with a signed statement of work for a specific engagement, the statement of work governs for that engagement.
The $300 Level 1 New Client Evaluation is a new-client introductory offer, available once per company or individual. Repeat engagements, including subsequent evaluations for the same product or a different product from the same client or organization, are billed at Level 2 rates or above.
HIL reserves the right to determine, at its sole discretion, whether a purchaser qualifies as a new client.
For Level 1, the 48-hour delivery window begins once both of the following conditions are met:
If access information is not provided within 7 calendar days of payment, HIL reserves the right to treat the engagement as lapsed. A credit toward a Level 2 engagement may be offered at HIL's discretion, but no refund will be issued in this case.
For Level 2 and above, commencement and delivery timelines are set out in the applicable statement of work. Delivery timelines are approximate in all cases; HIL will communicate promptly if any delay is anticipated.
Payment is collected via Stripe. All prices are in US dollars unless otherwise stated. Refund terms are set out in full in our Refund Policy, which forms part of these terms.
HIL treats all client information, app access credentials, and findings as strictly confidential. We will not share, publish, or reference your product, findings, or engagement details with any third party without your express written consent.
You may use the findings report internally and share it with your team and stakeholders without restriction. You may not resell or redistribute the report as a standalone product.
The findings report reflects the real-world observations of an independent tester panel during the engagement window. It is not a guarantee that all issues in the specified scope have been identified, nor a certification that your software is free of defects.
HIL's role is to surface friction and issues present during testing. We do not warrant any particular outcome and accept no liability for issues that arise after the engagement is complete.
All intellectual property in your app remains yours. HIL claims no rights over your software, content, or data.
The findings report is produced by HIL and delivered to you for your use. Ownership of the report transfers to you upon delivery.
To the fullest extent permitted by law, HIL's total liability arising from any engagement shall not exceed the amount paid for that specific engagement. HIL is not liable for indirect, consequential, or incidental damages of any kind.
These terms are governed by the laws of Japan. Any disputes shall be subject to the jurisdiction of the courts of Japan.
HIL may update these terms from time to time. The terms in effect at the time of your purchase govern your engagement. The effective date at the top of this page reflects the most recent revision.